At EthanFlex, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your products, we offer a return and refund policy subject to the terms outlined below.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, undamaged, and in its original condition, including all packaging, tags, and labels.
- The return must be initiated within [24 hours] of the date of delivery.
- You must provide proof of purchase, such as an order confirmation or receipt.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been opened or used.
- Personalized or custom-made products.
- Gift cards.
- Sale or clearance items.
Please review the product details before purchasing to ensure it qualifies for return.
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer service team with your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions for returning the product.
- Package the Product: Pack the item securely in its original packaging, including all accessories, documentation, and tags.
- Return Shipment: Ship the item back to the designated address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
4. Refund Process
Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [7-10 business days] for the refund, depending on your payment provider.
5. Exchanges
If you wish to exchange a product for a different size, color, or model, please follow the same return process and place a new order for the replacement item. Return and shipping fees may apply.
6. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact our customer service team immediately. We will arrange for a return or exchange at no additional cost to you. You may be asked to provide photos of the damaged item to facilitate the process.
7. Late Returns
Returns received after the specified return period or outside of the return eligibility conditions may be denied. We strongly encourage you to initiate returns within the given timeframe to ensure a smooth return process.