At EthanFlex, we are committed to providing timely and reliable delivery of our products to your doorstep. This Shipping Policy outlines the details of our shipping procedures, including processing times, delivery options, and shipping fees.
1. Order Processing
- All orders are processed within [ 1-3 business days] from the time of purchase. Orders are not shipped or delivered on weekends or holidays.
- You will receive an order confirmation email once your order is successfully placed. A shipping confirmation email with tracking details will be sent once your order has been dispatched.
2. Shipping Methods and Delivery Times
We offer a variety of shipping methods, including standard and expedited shipping options. Delivery times depend on the shipping method chosen, your location, and availability of products. Estimated delivery times are as follows:
- Standard Shipping: [5-7 business days]
- Expedited Shipping: [2-3 business days]
- Overnight Shipping: [1 business day]
Please note that delivery times may vary based on your location and the shipping carrier.
3. Shipping Fees
Shipping fees are calculated at checkout based on the following factors:
- Delivery address (shipping costs may vary depending on your location).
- Shipping method selected.
- Size and weight of the items ordered.
We may offer free shipping promotions from time to time. Please check the website for any current shipping deals or promotions.
4. International Shipping
Currently, EthanFlex ships to all countrys.
5. Shipping Address
- Please ensure that your shipping address is correct and complete at the time of order. We cannot be held responsible for any delays, lost packages, or additional charges due to incorrect or incomplete address information.
- If an order is returned due to an incorrect address, we will notify you and offer a reshipment at an additional cost.
6. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order’s status and estimated delivery time through the carrier’s website or by contacting our customer service team.
7. Shipping Delays
While we strive to meet all delivery estimates, please note that shipping times are estimates and may be affected by factors such as weather conditions, high order volume, or carrier delays. EthanFlex is not responsible for delays caused by the shipping carrier or external factors beyond our control.
8. Lost or Damaged Shipments
- If your order is lost or damaged during transit, please contact us within [7 days] of receiving the tracking information.
- We will work with the carrier to resolve the issue and, if necessary, issue a replacement or refund.
9. Returns and Exchanges
If you need to return or exchange an item, please refer to our Return and Refund Policy for further instructions on how to process returns or exchanges.